Issue: Unable to
post Sales Return Order due to following error message
“There is no Cust. Ledger Entry within the filter. Filters:
Document No.: PSIXXXXX, Customer No.: CXXXXX, Document Type: Invoice,
Open: Yes”
Reason:
Referenced Customer Ledger Entry is closed by a Payment Entry.
Solutions:
Option 1
Step1: Unapply the referenced customer ledger entry from the
payment entry, using Customer Ledger Entries window -> Select the Entry
-> Actions -> Functions -> Unapply Entries…
Step2: Post a refund using Cash Receipt Journal -> Create
a refund entry for the customer, then Actions -> Functions -> Use Apply
Entries -> to select entry to be refunded. Finally, Actions -> Posting
-> Post.
Step3: Now you should be able to post the Sales Return Order
In this option, payment amount have to be refunded to the
customer.
Option 2
Step1: Remove the link between Sales Return Order and Posted
Sales Invoice under Sales Return Order -> Invoicing Tab -> Clear the
value in Applies-to Doc. No.: field.
Step2: Receive and Credit the Sales Return order.
In this option, the system would leave a credit balance on
the customer account.
