Step1: Login to the server that houses SMTP Server. If unsure of the server name, look under NAV: Administration -> IT Administration -> General Setup -> SMTP Mail Setup
Step2: All Programs -> Microsoft Exchange Server -> Exchange Management Console
Step3: Toolbox -> Message Tracking. Microsoft Exchange Troubleshooting Assistant window opens up
Step4: Under Welcome section define following fields Recipients, Start and End. Finally, click ‘Next’ to initiate search function.
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